FAQ

Please review our FAQ & How-To's. These provide step-by-step instructions for some common Calgoo user scenarios. If you cannot find your answers here, please visit our forums.

Q: What are some fixes for common Calgoo problems?

A: If you notice problems with Calgoo where it does not appear to be working properly, please try the following items to resolve any issues:

• Always be sure you are running the latest version of Calgoo.  This ensures that you have the latest fixes and that Calgoo is compatible with software updates and online calendar services.
• Update your system time. It is important that your system time is accurate, especially for any synchronization tasks.
  • Windows XP users can update their system time by double clicking on the time in the system tray, selecting "Internet time", and clicking "Update Now."
  • Windows Vista users can go here to find instructions on how to update their system time.
  • Mac users can click on the system time in the menu, choose "Open Date & Time", select the "Date & Time" tab,  and make sure that the checkbox for "Set date and time automatically" is checked.
• If you are using Mac OS X 10.5, please be sure you have all of the software updates installed and are running Java 6. We support only the latest software updates, Apple iCal, and Java versions for Mac OS 10.5.

  To make Java 6 your default Java version:

  • Open Finder->Application->Utilities->Java->Java Preferences.
  • Drag "Java 6" to the top value under Java Application Runtime Settings.

Q: Why does Calgoo use so much memory?

A:There are several reasons why Calgoo appears to take a lot of memory.

Calgoo is a Java application, and does not have direct control over your system's memory usage. Java manages your system's resources and often decides to "reserve" more memory than it needs ahead of time, based on many factors such as how much available memory your system have, your memory usage pattern, etc. If Calgoo is actively running in the foreground it may reserve more memory, whereas if Calgoo has been idling in the background Java will "let go" of some reserved memory. For example, if Calgoo shows to be using 200MB of memory in your task manager, it could in reality only be using 60MB of memory, the remaining 140MB is ready to be "let go" as soon as it is not needed anymore.

Additionally, Calgoo pre-loads and caches an optimal amount of your calendars and events to optimize data access, sync duration, click-response time, etc. While this pre-loading does take up more memory, it improves performance significantly in later operations.

Q: Why did my or my friend's events duplicate?

A: Event duplication is a problem that can occur when synchronizing with Google. Google automatically adds events to your calendar if you are listed as an attendee on an event, whether you created it, or someone else created it. If you create an event with a friend as an attendee, they will see that event in their calendar. The most common situations which lead to this happening are:

1. Create a sync calendar in Calgoo Calendar between Outlook and Google. Delete the calendar.Create a new sync calendar which synchronizes between the same Outlook and Google calendars. This causes all events to appear as "new" events. When the Outlook and Google calendars are synchronized, all events will duplicate.

2. Imported a friend's calendar with read only permissions. Delete the calendar as a sync source from within the Calendar details. Then add a new sync source which is a new Google calendar. In this case, your friend will most likely appear as an attendee on the events which they created. When you synchronize these events to a new Google calendar, Google automatically adds these "new" events to your friend's calendar as invitations.

3. Create a custom sync calendar which contains 2 Google calendars. When you synchronize these 2 Google calendars, events with attendees may be interpreted by Google as "new" events. Google then automatically adds these events to the calendars of the attendees. This will cause the events to duplicate.

Q: How do I prevent event duplication?

A: The easiest way to prevent duplication is to make sure you do not synchronize calendars with more than one Google calendar. Additionally, you should not synchronize a calendar which previously synchronized with Google again. If you must recreate up an Outlook to Google sync calendar, the best solution is as follows:

Outlook 2003 users: Make sure your Google calendar is correct and up to date Then delete all events from your Outlook calendar. Set up your new Outlook and Google sync calendar. Your events should not duplicate.

Outlook 2007 users: Because Outlook 2007 supports invitations, re-creating an Outlook to Google sync calendar is a bit more difficult. First, make sure your Google calendar is correct and up to date. Then delete all events which you have created, rather than were invited to, from your Outlook calendar. If you choose to delete all events, Outlook 2007 will prompt you whenever you delete an event which is from an invitation. Choose "Delete without sending a response", otherwise the creator of the event and perhaps evenall attendees will receive an email notifying them that you are not attending the event. Then you can recreate your Outlook to Google sync calendar andyour events should not duplicate.

Google Calendar

Q: Why do Google events duplicate?

A: If you synchronize calendar Google1 with Outlook1, and then synchronize Outlook1 with Google2, your event's attendees will be invited again, thus duplicating the event in their Google Calendar. This is due to a design incompatibility with Google Calendar. To prevent your attendees from seeing these duplicated events, you may ask them to switch off the automatically add invitations to my calendar option in Google Calendar.

Q: How do reminders work with Google?

A: Google Calendar supports multiple reminders of various types on each event while Calgoo Calendar allows users to set a single pop-up reminder per event. When synchronizing events from Google, only the first pop-up reminder will be editable. If you add a reminder to an event which does not contain any pop-up reminders in Calgoo Calendar (for example: an email reminder), a pop-up reminder will be added and synchronized back to Google.

Apple iCal

Q: Which Apple iCal versions are supported?

A: We support iCal 3.0.4 which was part of the OS X 10.5.4 update and iCal version 2.0.5 for
OS X 10.4.

Q: How does synchronization with iCal work?

• Reminders are not synchronized with Apple iCal due to incompatibilities between Calgoo Calendar reminders and iCal
• Attendees without email addresses are synchronized, but cannot be displayed in Calgoo Calendar
• Floating events may shift due to timezone incompatibilities
• Simultaneous use of other sync products may affect synchronization speed

Q: How can I run Calgoo Calendar on system start on my Mac?

A: There are two ways to achieve this:

1. Start the application, right click on the Calgoo dock icon and select "Open at Login"

2. Go to the system preferences and open the Account pane, select your user and add Calgoo to the Login Items

30 Boxes

Q: How does synchronization with 30 Boxes work?

• Calendar supports synchronization of 30 Boxes event summary, description, time, tags, and location
• Invited events can be updated in other calendar clients but cannot be updated to 30 Boxes
• 30 Boxes does not support all forms of recurrence, so some recurring events may not be displayed properly in 30 Boxes
• Accept/Decline status cannot be synchronized with 30 Boxes